Right Networks Blog

Right Networks Blog

Right Networks Blog

5 Compelling Reasons Why Customer Retention Needs More Focus

Posted by Right Networks on Jan 10, 2017 10:00:00 AM

 

Cold calls. Email blasts. Pay-per-click ad campaigns.

SMB marketing teams bend over backward to make these types of marketing activities more creative. Sales and marketing work hand-in-hand to reach new customers every day.

Getting new customers is important. It’s essential for any SMB growth plan. Strong acquisition numbers are a sure sign that your marketing and products are on target. You’re getting new customers because your message and service are appealing.

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Topics: small business, Customer Service

This Is How Your Small Biz Can Compete With the Giants

Posted by Right Networks on Nov 25, 2016 11:00:00 AM

As a small biz, who are your competitors? Is it the big retail vendor across town? Or is it a ecommerce and shipping giant like Amazon? Maybe it’s both.

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Topics: small business, Customer Service

Save Time When CRM and QuickBooks Talk

Posted by Sam Saab on Sep 16, 2016 11:00:00 AM

Searching for and implementing a CRM solution can be the answer to improving customer satisfaction, increasing sales and streamlining processes.  With the right tool in place, a small business CRM tool can lay the foundation for exponential business growth.  If you are a QuickBooks user, you will want to select a tool that works with QuickBooks so that your team saves both time and money by not having to manually key data into multiple systems. QuickBooks CRM integration will also eliminate the risk of inaccurate data being referenced due to different systems not being updated or maintained properly. Seamless integration makes it easy it for your team to utilize and thus maximize the investment!

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Topics: QuickBooks, small business, Customer Service

Can These 5 Secrets Put You in the Customer Service Hall of Fame

Posted by Michael Way on Sep 14, 2016 11:15:00 AM

Recently, 24/7 Wall St. collaborated with Zogby Analytics, a research survey group, to discover which big businesses belonged in their Customer Service Hall of Fame. The survey polled 1,500 adults about 151 of America’s best known companies, which spanned 17 industries. (Read the full report and learn the 15 Customer Service Hall of Fame companies.)

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Topics: small business, Customer Service

How Hard Is It To Delight Your Customers?

Posted by Michael Way on Aug 22, 2016 10:00:00 AM

As a small business owner, why did you start your business? Presumably, one reason is because you thought you had something special to offer your customers.

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Topics: small business, Customer Service